Singapore Regional Terms and Rules

Singapore services and orders are supplied by:

You must be at least eighteen (18) years old and legally able to enter into a contract, unless a service-specific process permits use by a parent or legal guardian and applicable law allows it.

A consumer is an individual dealing with Camtech other than exclusively in the course of business. A business user is a person or organisation contracting wholly or mainly for business purposes. Any business-user terms must be clearly presented and must not reduce mandatory consumer protections.

You must provide accurate identity, delivery, order and sample information. You must have the required authority and consent when ordering for or submitting a sample from another person.

An order is an offer to purchase. No contract is formed until the Singapore seller sends an order-confirmation message stating that the order is accepted.

The Singapore seller may refuse, cancel or limit an order for a legitimate reason, including lack of stock, an obvious pricing error, unsupported delivery, suspected fraud, payment failure, ineligibility, a regulatory restriction or an inability to provide the product safely or lawfully.

If the Singapore seller cannot fulfil an accepted order, it will provide the refund, replacement or other remedy required by the applicable product terms and Singapore law.

Delivery times are estimates unless a date is expressly guaranteed. The customer must provide an accurate delivery address and follow reasonable delivery and receipt instructions.

Singapore customers retain any rights and remedies that apply to goods or services that are defective, unsafe, misdescribed, non-conforming or otherwise supplied in breach of applicable law.

A return restriction for an opened, used, damaged, contaminated or expired test kit may apply only where Singapore law permits it, the reason is legitimate, and the restriction is disclosed before purchase. It must not be used to remove a mandatory remedy.

Products and tests must be offered in Singapore only where the applicable product, label, instructions, claims, distribution route and regulatory status have been confirmed. Availability and intended use may differ from other markets.

You must follow the supplied instructions for activation, collection, labelling, storage, packaging and sample return. A sample may be rejected or unprocessable if it is insufficient, contaminated, incorrectly collected or labelled, delayed, damaged, expired or otherwise unsuitable.

A wellness, screening, genetic or self-test result does not diagnose, rule out, prevent or treat a medical condition unless the approved product information expressly says otherwise. Results may require confirmation or interpretation by a qualified healthcare professional and are not emergency services.

If Camtech facilitates a teleconsultation or other healthcare service, the identity and Singapore licensing status of the provider, the clinical responsibility, patient complaints process, rescheduling and cancellation rules, payment flow and data-sharing arrangements must be confirmed in service-specific terms.

Artificial-intelligence-assisted outputs may be incomplete or incorrect and must not be the sole basis for a medical, employment, insurance, legal or other significant decision.

Camtech handles personal, health, genetic, biometric, image, account, sample and order information in accordance with the Personal Data Protection Act 2012 (PDPA) and its actual data-handling practices. The Singapore Privacy Policy sets out the responsible organisation, the purposes for which information is collected and used, disclosures to third parties, retention periods, security measures, any overseas transfers, your rights of access and correction, the complaints channel and contact details. The Privacy Policy forms part of these Terms and is available at Camtech Health Privacy Policy.

Accepting these Terms does not replace any consent, notice or other legal basis required for testing, sample analysis, healthcare, artificial-intelligence features or the processing of health and genetic information. Where separate consent is required, it will be requested through the applicable consent screen or notice.

Camtech will not state or imply any arrangement for data retention, deletion, encryption, laboratory location, model training, overseas transfer or sample destruction that has not been operationally confirmed. Any such statement in the Privacy Policy, product notices or consent screens must reflect Camtech’s actual practices.

You may exercise your PDPA rights, including access to and correction of your personal data, or raise a privacy complaint, by contacting Camtech at info@camtechhealth.com. Camtech will respond within the timeframes required by the PDPA.

Nothing in these Terms excludes or limits a liability, right or remedy that Singapore law does not permit Camtech to exclude or limit.

Any business-user liability cap or indemnity must be separately reviewed for scope, reasonableness, transparency and enforceability. Consumer terms must preserve mandatory rights and remedies.

For platform complaints, account support, purchase questions or refund requests, contact info@camtechhealth.com or +65 6265 1817. Clinical complaints should follow the applicable healthcare-provider process, with Camtech responsible for its own platform and customer-service obligations.

Singapore law applies to Singapore orders and services, subject to mandatory consumer rights and remedies. The courts of Singapore have jurisdiction unless applicable law gives a consumer the right to use another court or forum. For business users, the courts of Singapore have exclusive jurisdiction to the maximum extent permitted by law.